Returns Policy

Product Warranty

  • Duration of warranty periods from date of purchase:
  • Full kits – 6 months (N.B. some included accessories may differ)
  • Battery units and mods – 6 months
  • Tanks – 6 months
  • Atomizer heads, open pod cartridges and pre-filled pods – consumable item, dead-on-arrival only
  • Accessories (chargers, leads) – 12 months
  • Individual battery cells – 6 months

Purchasers should be aware that our electronic cigarette batteries and atomizer heads, although made to the highest quality, are functional devices, which will fail and degrade over a period of time dependent on usage.

E-liquid is a consumable and as such cannot be exchanged or refunded once purchased. If you require support with your e-liquid please contact a member of our Customer Service Team

Store e-liquid in a cool dark area, do not expose to sunlight or high temperatures. E-liquid may discolour or darken over time, this is a natural process which does not affect the quality or safety.